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Do you have a problem about the festival ?

Find all the answers on the Cinewax OAFF Festival platform.

Where can I buy my ticket to see the movies?

To buy your OAFF pass online an see the movies click here :

https://oafffest.cinewax.org/subscribe  (CB card only).

Please note your password. if you forget it, you can reset it at any time.

I didn't receive the e-mail confirmation

Once you subscribe, check your SPAM, or the PROMOTION and FORUM tabs (gmail). 

Many of you don’t receive our e-mails because they are considered as undesirable.

Search our e-mail “oaff@cinewax.org” and put it into the whitelist.

You just have to put the e-mail in your main tab (see how to do it here). ex : for gmail “drag & drop” the e-mail in your main tab.

How much is the OAFF Pass ticket?

The OAFF is available worldwide at an afordable price. Prices can vary according to the country where you live or where you’re watching the movies.

CB card payment :

Europe : €8

USA / Canada : $8

United Kingdom : £8

Mobile payment :

ONLY in Africa, FCFA zone countries : Ivory Coast, Benin, Senegal.

FCFA1000*

*We depend on our mobile payment partners to provide this service to our viewers. If mobile payment is not activated in your country, you have to pay by credit card.

How long can I watch the movies?

Movies are available during the whole month of the festival, from november 15 to december 15, 2019.

After that, movies won’t be visible anymore on the OAFF platform.

The movies are not available in my own language.

The Cinewax team strive to provide good quality movies with translated subtitles in several languages (french, english, spanish).

If the subtitles are not available in your language, it may be due to a technical problem. You can report us any technical problem (see : “Report a technical problem”).

If ever the subtitles are not available, it means that we didn’t received them.

How to participate in a launch session?

Cinewax OAFF organizes preview screenings in several cities around the world to announce the festival.

You can participate by going to the event section of  the Cinewax facebook page, or by clicking on this link

linktr.ee/cinewax

Where can I see the OAFF 2019 film selection?

The Cinewax OAFF 2019 selection theme is the African Dream.

See the page of the 2019 selection.

The play button doesn't work

If the “player” button doesn’t work, it means that you’re not in the country access area.

If you can’t watch them, it may also be due to a compatiblility problem about the platform on your browser, or your equipment.

See here

Report a technical problem

For any technical problem such as :

– black screen

– movie can’t be opened

– subtitles reading

– payment doesn’t work

1. Check if your equipment (Mac, laptop, smartphone) is compatible with our platform, by clicking here.

2. If needed, update your browser

3. If you didn’t find the solution, please fill in this form

http://bit.ly/OAFF-support_signaler_un_bug 

or write to admin@cinewax.org

(Our team will answer in the next 24 to 48 hours)